1. What happened to “the original” BiPro®?

  1. What is the difference between BiPro ELITE™, BiPro BOLD™, and BiPro RENEW™?

  1. Why is the BiPro ELITE nutrition information different on the new packaging?

  1. What makes BiPro different?

  1. What is the difference between cold-filtered and ion exchange whey protein isolate?

  1. What is NSF certification?

  1. What is Milk Protein Isolate?

  1. If I am lactose intolerance should I avoid BiPro protein powders and protein waters?

  1. I have a nut allergy- Can I use BiPro?

  1. Is BiPro non-GMO tested? 

  1. Do you have any stevia-free products?

  1. Are BiPro protein powders and waters rBST/rBGH free?

  1. Are BiPro protein powders and waters gluten free?

  1. Does BiPro have any cholesterol?

  1. Can BiPro help me lose weight?

  1. Can I use BiPro as a meal replacement?

  1. Are protein supplements safe for kids?

  1. Is it ok to consume BiPro protein powders and water after the “best by” date?

  1. Can I use more than one promo code?

  1. Do you offer a subscription program?

  1. Can I use a promo code on my subscription?

  1. What type of payment do you accept?

  1. Can I change or cancel my order?

  1. Can I change or cancel my subscription?

  1. Does BiPro ship internationally?

  1. What do I do if I experience a problem with my order?

 

  1. What happened to “the original” BiPro®?
    The Original” BiPro is now BiPro ELITE! BiPro is expanding into three distinct product lines.  BiPro ELITE is the legacy product you’ve come to know and trust and joining the BiPro family are BiPro BOLD and BiPro RENEW.  With this, we hope to better serve our variety of customers and help them all to meet their health and wellness goals. 
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  2. What is the difference between BiPro ELITE™, BiPro BOLD™, and BiPro RENEW™?
    All the products in the BiPro lines are made from fresh milk, coming from farms in Idaho, Minnesota, and Wisconsin.  Our products use naturally sourced sweeteners and flavors, are lactose free, rBST free, gluten free, and contain no added sugar or fillers. 

    BiPro BOLD is our perfect anytime digestion formula. Made from 70% Whey Protein Isolate and 30% Milk Protein Isolate, BiPro BOLD provides long lasting satiety (which means you feel full longer) and ideal protein absorption — morning, noon or night! BiPro BOLD not only provides 23g of clean label protein per serving, but we stepped up the formula to include prebiotic fiber to promote healthy gut and non gmo coconut oil powder for a healthy dose of MCTs. BiPro BOLD is an effortless way to increase your protein intake, without sacrificing quality or flavor.  BiPro BOLD is ready to take on the world with the trendsetters, the go-getters, and everyone trying to make the world just a little bit better.

    BiPro RENEW is made with rejuvenation and self-care in mind.  Made from our premium quality cold-filtered Whey Protein Isolate, BiPro RENEW is 23g of untampered protein ready to aid in therapeutic needs for everyBODY. Whether you are looking to recover from injury, maintain muscle, balance weight loss, and maintenance, or fuel your maternal lactation journey; protein can be an important tool for you. BiPro RENEW comes from a place of holistic understanding, so you can discover the truest, healthiest version of yourself with easy to digest and absorb protein. 

    BiPro ELITE is NSF Certified for Sport® and is FREE of banned substances.   BiPro ELITE contains prominent levels of the three branched-chain amino acids, as well as nine essential amino acids, making it the ideal fuel for your body-a finely tuned machine. BiPro ELITE™ protein powder is 100% Whey Protein Isolate made through a gentle ion exchange process, taking great care to remove impurities without denaturing the protein.  Adding BiPro ELITE™ to your nutrition plan provides 20g per serving of the highest quality protein on the market with no chalkiness and only 2 to 5 total ingredients.
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  3. Why is the BiPro ELITE nutrition information different on the new packaging?
    Our Innovation and Quality Assurance teams work diligently to ensure BiPro labels are up to date and accurately meet the requirements put forth by the food and drug administration.   All our new packaging has been updated to meet FDA standards. 
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  4. What makes BiPro different?
    At BiPro we pride ourselves on having a clean label, which means our protein powders only contain between two and six ingredients.  Both our ion exchange and cold-filtered processing techniques leave us with a high-quality whey protein isolate providing a clean flavor and pleasing texture. 

    When it comes to choosing BiPro over soy or plant proteins remember, you are not what you eat, you are what you absorb!  Studies show both whey protein isolate and milk protein isolate have superior protein quality according to the PDCAAs and recently proposed DIAAS scores.  Both whey and milk protein isolates contain very high levels of essential amino acids (the amino acids which must be obtained through diet). Plant proteins typically lack significant amounts of one or more essential amino acids, which reduces their usefulness in supporting exercise recovery and other critical bodily functions. In effect, consuming a much higher amount of plant protein is necessary to equal the effectiveness of Whey and Milk protein isolate.

    Depending on the source, plant proteins can contain higher levels of heavy metals.  There are also anti-nutritional factors contained in some plant proteins; such as phytic acids and protease inhibitors, which contribute to a lower digestibility status.
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  5. What is the difference between cold-filtered and ion exchange whey protein isolate?
    Cold-Filtered Microfiltration Whey Protein Isolate: In microfiltration, whey runs through filters at low temperature to remove nearly all fat, lactose, and other impurities. This process is like the way a water filter removes impurities from water; leaving purified water behind, so too microfiltration removes the impurities from whey (lactose and fat) to create an isolated and purified protein.

    Ion Exchange Whey Protein Isolate: Ion exchange technology is regarded as the best of the best in the world as it removes even more fat and lactose through and electrical charge; giving the finished product a slightly higher level of protein and lower level of fat and lactose.  This process takes exceptional care not to denature the protein; resulting in an ultra-purified protein isolate with approximately 30% more leucine than microfiltered whey isolate. Leucine is known as the critical amino acid for athletes to initiate muscle protein synthesis. 
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  6. What is NSF certification?
    BiPro ELITE and BiPro protein water products are NSF Certified for Sport®, which means they are tested by a third party, NSF International, to ensure they are FREE of athlete banned substances.  This means the ingredients you see on the label are the only ingredients you will find in our products; making sure you ingest only high quality, safe supplements. 
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  7. What is Milk Protein Isolate?
    Milk protein isolate is made from fresh skim milk. The skim milk is gently filtered under low temperatures to remove nearly all fat, sugars, and lactose; leaving only highly purified milk protein isolate behind. The low-temperature process ensures native milk proteins are not denatured and are highly digestible. Milk protein isolate provides both slow acting protein (Micellar casein) and fast acting protein (whey) and is regarded as one of the highest quality and purest proteins available.
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  8. If I am lactose intolerance should I avoid BiPro protein powders and protein waters?
    No, even though these are dairy based proteins, BiPro gives you the great benefits of dairy without the lactose.  In fact, one scoop of unflavored BiPro contains less than 0.1 grams of lactose.  The National Institute of Health claims most people with a lactose intolerance can safely consume this low, negligible amount of lactose with no discomfort. 
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  9. I have a nut allergy- Can I use BiPro?
    BiPro ELITE and BiPro RENEW do not contain any nut allergens and are safe to consume for individuals with a nut allergy.  BiPro BOLD Chocolate and Vanilla varieties do contain a coconut allergen using a highly refined coconut oil.  BiPro BOLD is safe for individuals for nut allergies other than coconut to consume. 
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  10. Is BiPro non-GMO tested?
    At our production facilities, we verify non-GMO status of all ingredients we receive. Additionally, we are currently in the process of obtaining a 3rd party non-GMO verification.  
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  11. Do you have any stevia-free products?
    Yes! BiPro BOLD Boldly Bare, BiPro ELITE Unflavored, and BiPro RENEW Unflavored do not contain stevia. 
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  12. Are BiPro protein powders and waters rBST/rBGH free?
    Yes!  Our parent company, Agropur inc., requires all milk coming into our facilities to be rBST/rBGH free. 
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  13. Are BiPro protein powders and waters gluten free?
    Yes! All BiPro products are gluten free. 
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  14. Does BiPro have any cholesterol?
    BiPro ELITE and BiPro RENEW contain less than 2 mg of cholesterol per serving.  BiPro BOLD contains approximately 5 mg of cholesterol per serving. 

    A low level of cholesterol indicates a pure protein.  Our processing technologies not only remove fat, lactose, and sugar; but also, other substances like cholesterol. 
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  15. Can BiPro help me lose weight?
    Whey protein is a popular weight management tool because it can serve as an appetite suppressant, helping to reduce overeating.  If you are trying to lose weight it is best to consult your physician before starting any nutritional program. 
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  16. Can I use BiPro as a meal replacement?
    While BiPro is a recommended addition to any healthy and balanced diet it is best to consult your physician before starting any nutritional program.  BiPro products can be enjoyed at any time; breakfast, lunch, dinner, or snacks.
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  17. Are protein supplements safe for kids?
    Consult your physician before your family starts any nutritional program.  BiPro is a safe and excellent source of protein for children ages four and up who are not allergic to dairy. 
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  18. Is it ok to consume BiPro protein powders and water after the “best by” date?
    All BiPro products have best by dates as a guide for your best taste experience.  BiPro does not expire if it is stored in a cool dry place or at room temperature.  There is no change to the nutritional quality or safety of the product and it remains wholesome for consumption. 

    Product that has exceeded the shelf life date or is stored outside of proper conditions may have reduced flavor intensity and aroma.  Use of BiPro with or in other ingredients or recipes will minimize any off flavors and odors. 
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  19. Can I use more than one promo code?
    No, only one promo code can be used at a time.
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  20. Do you offer a subscription program?
    Yes!  BiPro will automatically ship to you every 30, 60, or 90 days.  Auto ship orders also receive 10% off and free shipping! 
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  21. Can I use a promo code on my subscription?
    No, as of today promo codes may not be used on subscriptions. 
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  22. What type of payment do you accept?
    We accept all major credit cards including Visa, Mastercard, American Express, and Discover.
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  23. Can I change or cancel my order?
    It is best to contact our customer service team immediately after your order is placed if you’ve experienced any issues.  Adjustments cannot be made once an order has shipped.  Call us at 1-877-MyBiPro (1-877-692-4776) or email us at customerservice@biprousa.com
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  24. Can I change or cancel my subscription?
    Changes and cancellations can be made through your online BiPro account or by contacting our customer service team. Call us at 1-877-MyBiPro (1-877-692-4776) or email us at customerservice@biprousa.com
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  25. Does BiPro ship internationally?
    No, currently, we do not ship internationally.  For Canada please visit https://biproca.com/en
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  26. What do I do if I experience a problem with my order?
    Please contact our customer service team by calling 1-877-MyBiPro (1-877-692-4776) or email us at customerservice@biprousa.com
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