Terms and Conditions

Automatic Order Processing Program

  • BiPro USA’s Automatic Order Program recipients may be subject to additional fees if the credit card information on file, at the time of processing, is declined.
  • All automatic orders can be cancelled at any time. However if the program is cancelled prior to meeting requirements any program discounts applied to an order will be charged back to the account.
  • Each time we auto-ship your items, our secure payment gateway service will automatically debit the credit card you have on file. There’s no long-term obligation and you can discontinue the program any time you choose.
*Please note that you must give at least 72-business hours’ notice to cancel an auto ship order. We will cancel the upcoming order. If the auto-ship order is in the mail at the time of cancelation, the next scheduled order will be the one canceled.

Shipping Policy

  • BiPro USA orders and packages shipping to a street address will ship via United Parcel Service (UPS) with choice of Ground/Standard, 3 Day Select (where available), and Next Day Air Saver. PO Boxes or APO addresses are shipped by priority delivery through the US Postal System. Once the third-party company has established the delivery of a shipment the terms of the transaction are then void, and BiPro USA/Davisco is not responsible for compensation of lost or stolen product. All concerns will then be address to the appropriate third-party for attempted reimbursement.
  • BiPro USA is not responsible for the shipping time of orders.
  • Any order that is disputed for the length of its arrival time may be re-processed for UPS Next Day Air shipping. However, additional fees WILL apply.
  • All orders are subject to a 24 business hour payment processing before the product is actually shipped.
  • Orders will delivery on Monday – Friday and will not delivery on a Saturday or Sunday, regardless of shipping method.
  • Please allow 7-10 Business Days for Order Processing
  • At this time orders may only be accepted from addresses within the United States, including Alaska and Hawaii.

Return Policy

  • BiPro USA has a 30 Day Money Back Guarantee.
  • If you receive product that appears to have been damaged by shipping please do not open the package and contact Customer Service as soon as possible for further instructions.
  • To begin the return process, contact Customer Service at 1-877-692-4776.

Other Policies

  • Any attempted fraudulent use of discounts, applied to an order, may result in additional fees for compensation of dollar values lost.

BiPro USA Customer Service Contact Information:

  • Toll Free Phone Number: 1-877-MyBiPro (1-877-692-4776)